Sync ID - dissapear???

[samsc]

what did they change from or to?

[Mr_P]

running Cat v3.32 h25Pro - no change
the catalyst happend to have a v4 dongle in it initially (due to availability) but was running v3.32 h25Pro
dongle was swapped to a v3(pro) dongle - procedure listed above - since v4 dongle was required elsewhere for a v4 mac.....

only the dongle was swapped - EVERYTHING else remained the same! - software, hardware etc etc....
the only thing that seemed to get lost was the sync ID's......

and im at a loss as to why the sync IDs would change - yet everything else was corect and remained the same...... patch, name, locations, serial codes etc.

[Mr_P]

Solved it....

Just tested the 2 catalyst in last week in the warehouse.

It would seem that when you do a remote preview, the sync IDs are not simply reset, they are copied from the server you are previewing!

In this scenario, both servers originally had unique sync ID's - I tested what happened when you do a remote preview to the other server which has sync It's set. During preview - all settings are correctly displayed, as well as the sync ID's - However, on turning off the remote preview, the sync ID's were not simply reset to 'off' - they remained the same as the other server just previewed.

This was exactly the issue as described above, except that when the dongles were swapped - I didn't do a remote preview (no need!). This also fits with the fact that the production had suffered a similar issue on the previous performance - which points to the idea that someone had done a remote preview long before I arrived to do the dongle swap.

so - no correlation between doing a dongle swap and Sync ID's..... definitely an issue with remote preview.

Any chance of fixing the remote preview sync ID issue to avoid this problem in the future Richard???

Cheers

S