DL1 fans

[Spam Butterfly]

Simon,

This is kind of an HES issue rather than a Richard issue. I have already responded to this. You can always phone me.... And I still work in the Uk.

Hugh

[samsc]

did you get an answer?

[Mr_P]

Didnt manage to get an email to Rich Bell - or a response from the HES community forum or Light Network.....

However, between Ian N and Hugh, we figured out that the fan speed setting was in an OLD fixture software version, and is not in the current latest version (1.5.0) so fan speed control on a DL1 is no longer possible.

This has also been a sad example of the lack of technical support from HES in the UK. I tried phoning the main number and just got an answerphone - also tried a few mobiles of certain HES staff - and none of those were answered either (I think one has changed recently too...H?) So it seems that if we have issues with HES kit - we have to sort it out ourselves (except catalyst) or ask those among us who used to work for FP/HES who have now re-located to other companies.

This is obviously not related to Catalyst Software (which has a great tech support forum ) - but theres enough people who read this forum that might agree and may be able to pass the message on....

[samsc]

i think of tech support and product support as an integral part of product development.

i want to be close to my users, and their problems, so that ( hopefully ) i can fix things and make them better as fast as possible.

i used to see many developers hide away in the r&d lab, then find it extraordinary when endusers criticise what they did.

[Spam Butterfly]

Simon,

My number has changed, but XL Video are aware of this and all their account managers have been sent my new details. In fact Malcolm Mellows phoned me and let me know what was going on.

For the record it is:
+447886787504

I'm still here at Northfield Road, and if I don't know, I usually know who to ask in the mothership.

Hugh