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Thread: Phoenix Crash

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  1. #1
    Join Date
    Oct 2004
    Location
    UK - Milton Keynes
    Posts
    807
    remove card
    reset PRAM (Apple+Option+P+R at boot)
    check running 32 bit
    shudown
    re-install card
    try downloading the driver again from the AS website and re-install
    try enabling again with a blank catalyst show

    if it doesn't work - move to another slot
    (no need to re-install driver)

    let me know what happens... on both your macs...
    does it work in another mac?

    If still not working - contact Active Silicon Directly - might be a dead card?

    Active Silicon phoenix Support:
    phoenix.support@activesilicon.com

    send them your a system profile (not catalyst system profile)
    Open system profile via apple menu and about / more info - save as XML / SPX

    S
    Simon Pugsley

    SNP Productions Ltd. (UK)
    Lighting & Video Control Solutions
    Catalyst|Sales|Hire|Training|Support
    Catalyst Dealer UK Europe & Worldwide...

    Office: +44 (0)1908 410129
    Mobile: +44 (0)7958 390034
    simon@snp-productions.co.uk
    www.snp-productions.co.uk

  2. #2
    Thanks for the information. I will try those things tomorrow.

    I have contacted Active Silicon. They say everything should work. They have not given me a firmware upgrade option. I have two cards. I know one of them needs repair. The second card works in an older macro (first gen intel), but won't work in the new one (4,1).

    Chris Lighthall

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