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Thread: Problem with PNG files

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  1. #1
    Join Date
    Oct 2004
    Location
    UK - Milton Keynes
    Posts
    807
    What are you doing when the system crashes?
    It is only catalyst or the actual mac?
    it it your own, or a hire mac?

    can you create a support PDF profile and post it here. (in Catalyst Menu)
    can you send me a few of the suspect files

    what are you trying to achieve - whats the reason for such a large still?
    what are you outputting to and at what resolution?

    PNG's aren't usually a problem...

    Simon
    Simon Pugsley

    SNP Productions Ltd. (UK)
    Lighting & Video Control Solutions
    Catalyst|Sales|Hire|Training|Support
    Catalyst Dealer UK Europe & Worldwide...

    Office: +44 (0)1908 410129
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    simon@snp-productions.co.uk
    www.snp-productions.co.uk

  2. #2
    Hi simon,

    Thanks for getting back to me. From the top...

    Quote Originally Posted by Mr_P View Post
    What are you doing when the system crashes?

    Sometimes nothing. Been in full screen mode on the programming output and gone to exit full screen only to find that keyboard commnds and mouse clicks do not work. I've had one instance where i've moved the mouse to the dock to access the projector web interface and the computer has ground to a halt (something that leads me to believe that it may not be catalyst at fault)

    Quote Originally Posted by Mr_P View Post
    It is only catalyst or the actual mac?

    I think it may be the mac, despite the fact that i occasionally have control over the mouse- option-command-escape doesn't bring up the force quit dialog and command tab doesn't scroll through open apps. Can't access the computer over the network either.


    Quote Originally Posted by Mr_P View Post
    it it your own, or a hire mac?
    Hire mac. i have two so i'm running on the backup at the moment. Managed a session last night without a crash, which is promising.


    Quote Originally Posted by Mr_P View Post
    can you create a support PDF profile and post it here. (in Catalyst Menu)
    can you send me a few of the suspect files
    I created a pdf of the backup machine (which displays the same tax on the system when using the png) yesterday but i'm struggling to get it uploaded. The manage attatchments screen says its uploading then goes blank?? Apologies if i'm missing something. (Trying on macbook 10.5.6, safari 3.2.1 and firefox 3.0.7)

    Quote Originally Posted by Mr_P View Post
    what are you trying to achieve - whats the reason for such a large still?

    The stills are projected onto a gauze, quite close to audience so a drop in quality is quite visible (currently 1628 x 1732 300dpi)



    Quote Originally Posted by Mr_P View Post
    what are you outputting to and at what resolution?

    Triple head to go digital, 3 x dvi at 1024x768



    Thanks

    huw

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