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Thread: Issues with dongle

  1. #1

    Issues with dongle

    Richard,

    Good evening. I am experiencing issues with Pixelmad v2.2_f82 back to v2_f56. The dongle does not appear to be recognised and when it is, the display goes red every so many minutes. I have attached the pdf.

    Any help would be appreciated

    Thanks

    Ian
    Attached Files Attached Files

  2. #2
    Join Date
    Oct 2004
    Location
    UK - Milton Keynes
    Posts
    807
    Have you installed the Dongle Driver?

    Does the dongle ID and SN appear in the 'Install register box?'

    is the dongle plugged directly in to a USB port - or via a hub or keyboard port?

    Do you have PixelMad in startup items? - Try removing it.

    S
    Simon Pugsley

    SNP Productions Ltd. (UK)
    Lighting & Video Control Solutions
    Catalyst|Sales|Hire|Training|Support
    Catalyst Dealer UK Europe & Worldwide...

    Office: +44 (0)1908 410129
    Mobile: +44 (0)7958 390034
    simon@snp-productions.co.uk
    www.snp-productions.co.uk

  3. #3
    Hi Simon,

    I have tried the dongle in both the mac mini and the keyboard. The pixelmad is not in the startup and I have also tried unloading / forced install the hasp driver.

    The dongle ID displays but the S/No does not.

    Best regards

    Ian

  4. #4
    Join Date
    Oct 2004
    Location
    UK - Milton Keynes
    Posts
    807
    Sounds like your dongle has lost its SN - or its not a pixelmad Dongle. If the Dongle ID is shown - then the driver is correctly installed.

    Best to contact your reseller to get your dongle re-flashed (if thats the issue). - or email Richard with your dongle ID and purchasing details.

    Email me if you get stuck

    Simon
    Simon Pugsley

    SNP Productions Ltd. (UK)
    Lighting & Video Control Solutions
    Catalyst|Sales|Hire|Training|Support
    Catalyst Dealer UK Europe & Worldwide...

    Office: +44 (0)1908 410129
    Mobile: +44 (0)7958 390034
    simon@snp-productions.co.uk
    www.snp-productions.co.uk

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