V4 Dongle - no driver?

4 x V4 cat system - all dongles UG from V3

Had an issue when I rebooted all of the catalysts using 'restart' from the apple menu. On restarting, catalyst V4 loads (using my delay loader) but none of the dongles seemed to be recognised - and blue bars were seen

I tested this theory 3 times....
If the catalyst was started from cold, with the 'delay loader script' catalyst was ok - worked fine

If the catalyst was 'restarted' via apple menu - on every occasion - (with or without delay loader script) the catalyst dongles were NOT recognised... ie it didnt seem like the dongle driver was loaded...??

Ive confirmed this 3 times - on each of the 4 catalysts... - is this a bug that anyone else has experienced? Dont think its due to the 'delay loader script' as it does the same thing even without the script on the startup items...

Have advised client to totally shutdown if they have problems, rather than simply restart.... as it seems the only way to solve the issue.....

any comments??

Cheers

S

I have had a similar thing lately with version 3.32 where when I first start up the dongles don't get recognized but if I quit catalyst and restart it works fine. This has only started happening since using the latest version 3.32 and running on 10.4.6. I have updated the dongle drivers even though I am still running PowerPC's but it made no difference. It has happened on both my machines as well as a rental machine that I updated to 3.32.

Cheers

Toby

how did you plug them in?
Into which port on the computer?
And which software version of catalyst?

did you install the latest aladdin driver 03/2006?


dongle driver page:
http://www.aladdin.com/support/hasp/hasp4/enduser.asp


direct link to driver:
ftp://ftp.aladdin.com/pub/hasp/hl/ma...ler_MacOSX.dmg

I have always had my dongles plugged into the keyboard with no issues in the past. Until Now.

which catalyst software version? -h26? m50?
which computer?

h25

Original Dual 2.0 Ghz G5 with 9800s

Cheers

Toby

with usb - there is a difference between a cold start, and a restart.

i believe - though things might have changed - that usb power is maintained across the usb bus when a restart is done - meaning that usb devices do not get a cold restart.

i have seen this with keyboards and other things.


care to comment?

Initially I thought the same thing and changed to the front USB connector on the tower. This improved things but there still seemed to be a problem from a cold start.

I will set the systems up again in the next couple of days and try the different combinations.

Cheers

Toby

Was using Catalyst 4.05 m50 PRO on 2 x 2G macs and 2 x 2.7G liquid cooled macs. All dongles were installed on an internal usb port on a pci card - not sure what make (can check tomorrow)

I have been using the latest aladdin driver 03/2006, as these are v4 dongles - they dont work without it... Did have to do a force install on one of the macs previously - otherwise, all the others are pre-installed with the driver which is built in to the disk image I use when re-build the macs after each hire.

Currently using OS10.4.6 with all relevant online updates as of 17/6/06. (haven't tested 10.4.7 with relevant updates yet... )

Your point about usb power maintained across the usb bus when a 'warm restart' is done is interesting... as previously mentioned - a 'cold restart' does seem to allow everything to work correctly - no blue bars seen - wheras a 'warm restart' does seem to cause the blue bars and 'no dongle' / 'no driver found' in the install register box.

However, I have not had any issues when running v3.32 h25 and performing a 'warm restart' with a v3-only dongle . Although that may be due to the fact that I run v3 on 10.3.9 not 10.4.6 (all our cats are dual boot - this leads to less confusion for clients who only use v3.....)

This issue does seem to be a recent occurance - a v4 show I did back in May didnt show any signs of this issue - and there were certainly a lot of restarts back then - warm and cold.... I did think that my 'cat delay loader' script may be the cause - but even when I removed it from the startup items - the problem still occured. - so i guess the script is not the issue. Is there any reason that the dongle driver would not load in time on a 'warm' restart?

will keep testing tomorrow.....

S

Quote:

---

Originally Posted by Mr_P

Was using Catalyst 4.05 m50 PRO on 2 x 2G macs and 2 x 2.7G liquid cooled macs. All dongles were installed on an internal usb port on a pci card - not sure what make (can check tomorrow)
S

---

there have been reports of problems using internal usb card and tiger- dont know how or why-
suspect driver model changes.
can you find out anything about the usb card?
Are the machines recent or old?

in particular cib has been reported not to work if plugged into usb card on some cards.

USB card manufacturer is unknown..... just have markings of 'UH2-255', one of the servers has a newer card - 'SUNIX 1074NC' 2 of the Macs are recent 2.7G liquid cooled. The other 2 macs both 2.0G one about 6 months old - the other about 2yrs.

The way the cases are cabled, the CIB always tends to be in the Mac port, not a PCI card port.... so havent experienced that issue. Dongles are always installed internally on the PCI card, Havent had any issues reported when on an external mac port.

Was running a different V4 mac this weekend (same software re-build) - and had no issues the whole weekend....

Will see if there have been any further issues on particular production,

Cheers

S

The unidentified USB card is possibly an Orange Micro USB card - Orange Micro went bust a few years ago, but the cards were still selling after the company went bust, and High End used to supply them in Austin shipped systems for sometime after Orange Micro went bust. Some of the earlier XL machines are pre-software only...

Personally, I've never particularly liked these cards...

Hugh

The orange micro ones we've got have a big sticker on them saying 'orange micro'... these dont... unless there were an unbranded batch supplied. The part numbers and serial numbers are totally different between the two types of card. The SN on the orange cards start 'W2053120', the unbranded UH2-225 start '400018001-00' p/n 'A00919-D14' compared to the lists of sn's and pn's i have, it would indicate that there are probably not orange usb...

cheers

s

I have recently had a problem come up with a card that doesn't seem to be the micro orange either. This one is an F2G? I don't have any laying around the office. The user says the usb port for the dongle works fine. The ones on the card out of the back of the G5 do not work after 30 seconds. He said it drops the CIB. The ports on the computer are fine. I am working to replace this card, but I do not know what it is. Do you guys know of any other failures with the F2G?

Leah Durrett
Product Support Specialist

I'm currently trying 2 x belkin 3 port cards off the shelf from PC world (UK)... (due to speed of availability...) 2 ext 1 int. They are Mac compatible and so far no problems....

Also have tried 2 of the 'SUNIX 1074NC with NEC D720101AGM chipset (4+1 port cards) from span.co.uk - cheapest available for Macs. again - no problem in other macs...

The 4 macs that did display this dongle issue have 3 different types of USB card in them - 2 have 'UH2-255', 1 has new 'SUNIX 1074NC' 1 has old 'Orange USB'....

SO this doent really point to any particular brand of card being an issue, as all Macs had the same problem at the same time after a 'warm-restart'

I would still favour Richards explanation of a driver model change in the OS - failing any other reason - it is unlikely to be my 'disk image build' as there are a number of other identical servers with no issues.....

I will be testing 10.4.7 next week - will let you know if the production had any further issues, or if it was just a one-off.

Cheers

S