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Issues with dongle
Richard,
Good evening. I am experiencing issues with Pixelmad v2.2_f82 back to v2_f56. The dongle does not appear to be recognised and when it is, the display goes red every so many minutes. I have attached the pdf.
Any help would be appreciated
Thanks
Ian
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Have you installed the Dongle Driver?
Does the dongle ID and SN appear in the 'Install register box?'
is the dongle plugged directly in to a USB port - or via a hub or keyboard port?
Do you have PixelMad in startup items? - Try removing it.
S
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Hi Simon,
I have tried the dongle in both the mac mini and the keyboard. The pixelmad is not in the startup and I have also tried unloading / forced install the hasp driver.
The dongle ID displays but the S/No does not.
Best regards
Ian
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Sounds like your dongle has lost its SN - or its not a pixelmad Dongle. If the Dongle ID is shown - then the driver is correctly installed.
Best to contact your reseller to get your dongle re-flashed (if thats the issue). - or email Richard with your dongle ID and purchasing details.
Email me if you get stuck
Simon