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Ianp
19-11-2008, 07:02 PM
Richard,

Good evening. I am experiencing issues with Pixelmad v2.2_f82 back to v2_f56. The dongle does not appear to be recognised and when it is, the display goes red every so many minutes. I have attached the pdf.

Any help would be appreciated

Thanks

Ian

Mr_P
20-11-2008, 12:49 AM
Have you installed the Dongle Driver?

Does the dongle ID and SN appear in the 'Install register box?'

is the dongle plugged directly in to a USB port - or via a hub or keyboard port?

Do you have PixelMad in startup items? - Try removing it.

S

Ianp
20-11-2008, 02:57 AM
Hi Simon,

I have tried the dongle in both the mac mini and the keyboard. The pixelmad is not in the startup and I have also tried unloading / forced install the hasp driver.

The dongle ID displays but the S/No does not.

Best regards

Ian

Mr_P
20-11-2008, 11:17 PM
Sounds like your dongle has lost its SN - or its not a pixelmad Dongle. If the Dongle ID is shown - then the driver is correctly installed.

Best to contact your reseller to get your dongle re-flashed (if thats the issue). - or email Richard with your dongle ID and purchasing details.

Email me if you get stuck

Simon